Last updated: 15 October 2026
This Privacy Policy explains how Dolphin Air FZE (“Dolphin Air”, “we”, “us”) collects and uses personal data when you visit dolphinair.net or contact us. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Who we are
Dolphin Air FZE, U Building, Sharjah International Airport – SAIF Zone, Sharjah, United Arab Emirates. Email: dom@dolphinair.net. Phone: +971 50 742 9686.
What personal data we collect
Information you send us
When you use our enquiry form, email or call us, we collect the details you provide, such as:
- Your full name and company
- Your email address and phone number
- The service you are interested in
- Details of your requirement, for example aircraft type, dimensions and dates
Technical information
Like most websites, our hosting servers automatically record technical data when you visit, such as your IP address, browser type, the pages you request and the date and time of the request. This is used to keep the website secure and working properly.
How we use your data
- To respond to your enquiry and prepare quotations
- To provide and manage the services you request from us
- To communicate with you about an existing enquiry or contract
- To protect our website against spam, abuse and security threats
- To meet our legal, regulatory and accounting obligations
We do not sell your personal data and we do not use it for automated decision-making or profiling.
Legal basis
We process your data because you have asked us to respond to your enquiry or to take steps before entering into a contract, because we have a legitimate interest in running and securing our website, or because the law requires it.
Cookies
Our website does not use advertising or analytics cookies. Our contact page includes an embedded Google Map; when it loads, Google may set its own cookies and receive technical data such as your IP address. Please see Google’s Privacy Policy for details.
Who we share data with
We share personal data only where needed to run our website and business:
- Website hosting and email providers that host this website and deliver form submissions to our team
- Akismet (Automattic Inc.), which checks form submissions for spam and may process your name, email address, message and IP address
- Google, when the map on our contact page loads
- Professional advisers and authorities, where required by law or to protect our legal rights
Some of these providers may process data outside the UAE. Where this happens, we rely on providers that apply appropriate safeguards to protect your data.
How long we keep your data
We keep enquiry data for as long as needed to deal with your enquiry and any resulting business relationship, and afterwards only for as long as required for legal, accounting or dispute-resolution purposes.
How we protect your data
Our website uses encrypted HTTPS connections, and access to enquiry data is limited to staff who need it to respond to you.
Your rights
Subject to the PDPL, you can ask us to:
- Tell you what personal data we hold about you and provide a copy
- Correct inaccurate or incomplete data
- Delete your data or restrict how we use it
- Stop processing your data, including for any marketing communication
To make a request, email dom@dolphinair.net. We may need to verify your identity before acting on it. If you are not satisfied with our response, you may contact the UAE Data Office.
Links to other websites
Our website may link to other websites, such as regulators or industry sources. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its “Last updated” date.
Contact us
For any question about this policy or your personal data, contact Dolphin Air FZE at dom@dolphinair.net or +971 50 742 9686.